Main Feature

Middleware for CTI (CCT)

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Nortel Communication Control Toolkit
Features and benefits, Nortel Professional Services organization, System requirements, etc...
CCT_nn112400.pdf
PDFファイル 254.1 KB

Unified feature(CCT/CCMM)

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Nortel Contact Center — Multimedia
Delivering a multimedia experience to your customers, Your contact center has progressed etc...
Multimedia_nn123301.pdf
PDFファイル 286.5 KB

― Outbound

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Nortel Contact Center — Outbound
Creating Customer Loyalty with a Proactive Contact Center, Outbound Campaign Overview, Seamless Integration, etc...
OutBound_nn123425.pdf
PDFファイル 531.4 KB